Find the answers to our most frequently asked questions about Jaguar infotainment and our connected services.
In the Radio feature, are ‘Favourites’ like pre-sets?
Yes, the media player’s ‘Favourites’ screen provides a single view of all your favourite radio stations, regardless of band e.g. FM, AM, DAB – making it easy to navigate to your favourite station without having to change the radio band.
You can also access your favourite radio stations directly from the homescreen when radio is the current source by clicking on the star and three lines icon shown in the media tile.
Alternatively, press the voice recognition button on the steering wheel and use a voice command to play the radio station of your choice.
How do I add a radio station to my ‘Favourites’?
In either the ‘Player’ or ‘Stations’ screen, tap the star icon. Stations are listed in the order you add them.
Can I change the order of my ‘Favourites’ list?
Yes. On the ‘Favourites’ screen, touch and hold the radio station you wish to move for 2-3 seconds. Then, without releasing, drag it to the new position in the row of favourite stations.
How do I remove a station from my ‘Favourites’ list?
Tap on the star icon for the station you want to remove – that station will no longer be listed as a Favourite.
How do I switch between radio stations when I’m in media?
When in ‘Player’, click on the arrows either side of the radio station. This will change between the available stations based on your current location and reception quality. Alternatively, select the ‘Stations’ tab to jump between available stations or, using the ‘Favourites’ tab you can switch between all your favourite radio stations.
Note: Using the skip buttons on the steering wheel will cycle through your favourite radio stations.
How are FM stations organised in the media library?
When you select the ‘Stations’ tab within the media player it will list all currently available FM stations by frequency. However, if you prefer to reorder the list by station name, you can change this in ‘Radio Settings’. Tapping on the keypad icon in the top right corner of the screen allows a specific frequency to be entered e.g. 92.5.
Which audio formats are supported for music playback?
Pivi and Pivi Pro1 support the following audio formats: AAC, MP4, MP3, WAV, OGG, AIF, FLAC and MKV.
The following file extensions are supported: AAC, M4A, M4B, MP3, WAV, PCM, WMA, OGG, AIF, AIFF, AIFC, FLAC and MKA.
Please note: USB sticks should be formatted either as FAT32 or NTFS. exFAT is not supported.
What capacity USB sticks can be used?
USB sticks of up to 128GB have been tested with up to 10,000 tracks. Performance may be reduced with larger capacity USB sticks or a greater number of tracks.
Please note that before a USB stick can be used, you may need to reformat it as FAT32 or NTFS if not already in either of these formats. Please make sure you save any data on the USB stick as reformatting will erase all data.
Can I use portable media storage drives?
We don’t recommend the use of portable media storage drives as the power consumption for these drives varies significantly.
Is USB 3.0 supported?
Is there a difference in functionality between the USB ports in the vehicle?
The panel in the front of the vehicle features one conventional USB port and a USB-C port, both of which are connected to the Pivi infotainment system. Both ports support Apple CarPlay® 2 and Android Auto™ 3. All other USB ports in the vehicle are for charging only.
Is high-speed charging supported?
The USB-C port included in the panel connected to the infotainment system supports high speed 15W charging.
Every time I connect my phone to the infotainment system it connects via Apple CarPlay ®/Android AutoTM – I’d rather not use my phone in this way, can I prevent this from occurring?
Within the connectivity settings are preferences for how the system responds a connected phone – change the setting according to the phone you are using to disable automatic launching of Apple CarPlay ®2/Android AutoTM 3.
How do I configure/edit the homescreen?
Swipe across the tiles of the homescreen, either left or right, beyond the available number of tiles. This will reveal an edit button which will open an edit screen. Here you can add/delete or re-order the tiles. To reorder tiles, you may need to first delete a tile and then add it again in to a new slot.
Can I change the layout of the homescreen?
In addition to adding/deleting and reordering tiles, there are two layout options available. The default layout uses a series of vertical tiles which provide direct access to the most commonly used features. An alternative layout can be selected which is like that of the app drawer. This provides a homescreen like that of popular smartphones.
How many tiles can I add to the homescreen?
A total of nine tiles, arranged across three screens, can be added. Just swipe the screen to reveal another set of three or a smaller swipe to reveal one at a time.
Will additional tiles be added as a software update?
We would like to develop the range of tiles available over time. We would welcome comments on the initial tiles as well as requests for new tiles and the associated functionality.
Can I customise the shortcut buttons in the side bars?
The shortcut buttons allow you to jump to your favourite apps from virtually any other screen with just one tap. The three main shortcuts can be replaced or reordered depending on your preferences. Touch one of the three icons until the screen changes to an edit screen. Once in edit mode, drag an icon from the choice of apps shown in the app drawer to the side bar to replace one of the existing shortcuts.
Swiping from the side of the screen nearest the driver allows direct access to the app drawer from virtually any screen.
What are the functions/information available in each of the home tiles?
No destination set: Set home as destination, search, view recents to set a destination and select with one click.
Destination set: Cancel navigation, display traffic (where supported)/fuel/charging stations/rest stops en route, mute/unmute voice guidance. Displays next turn information and ETA.
Pair phone (if no phone connected), switch between connected phones or connect to a previously paired Bluetooth device in range, access favourite contacts (if connected device supports)/call voice mail, access recent call log and call with one click.
Media source, play/pause/mute (source dependent) skip, music queue/up next (device dependent)
Driving style data, energy impact (e.g. aircon)
Display current angle of vehicle on both horizontal and vertical axis
Display the suspension articulation and steering angle
Displays current direction of travel on a compass
Can select to view weather at destination or weather at current location over the next 24 hours in hour intervals.
Displays current predicted driving range, settings for low power mode, vehicle creep, and regen braking level
Provides an at a glance view of air quality inside and outside of the vehicle’s cabin.
Note, not all tiles are available on all vehicles and in all markets.
Which functions can be operated with the steering wheel controls?
Depending on your vehicle’s specification, the following features can be operated via the steering wheel:
• Volume control of Media, Phone, Park Distance Control feedback, Navigation guidance and Voice Recognition feedback.
• You can assign a function to the favourite button - for example, source, mute/pause,
• Left/right controls can be used to change between tracks and favourite radio stations. Note: A long press on the left/right button initiates a radio/track search.
Using the new Interactive Driver Display, it’s also possible to select the media source, favourite radio stations, or select from a list of recent phone calls. To do this, press the Menu/OK button on the steering wheel then scroll to the relevant option.
Depending on what feature I’m using, clicking on the settings button brings up different options – why is this?
We wanted to provide easier access to general settings as well as quicker access to some more commonly used settings, like display and audio. For this reason, a settings icon has been placed at the bottom of the Touchscreen in every main feature. Tapping this button displays ‘Quick Settings’, shortcuts for a limited set of controls. In the footer, tabs are displayed based on the feature in use when the settings button was tapped, audio settings as well as a link to all other settings.
The ‘back’ key is only shown in some screens, why is this?
Pivi and Pivi Pro1 were designed around a ‘flat menu structure’. One of the primary objectives was to eliminate the need for back buttons so the flow from one feature to another is more direct and seamless, especially important in an automotive environment.
The massage seats turn on automatically, how can I stop this?
You may have accidently enabled automatic activation of the massage function after a set time period has passed after the journey start. You can change these settings in the seats setting screen on the Touchscreen.
Can I adjust the volume of the Navigation guidance and Park Distance Control alerts?
Yes, all audible sources from Pivi Pro1 can be adjusted to your preferred volume. While the audible source is active, simply adjust the main volume control until you reach your desired level.
Which features can I control with the new Voice Recognition System?
Jaguar’s Voice Recognition System allows safer access to your media, navigation, phone and climate systems. To activate voice recognition, press the voice control button on the steering wheel.
Can I use a wake-up word like some virtual digital assistants?
Not at the moment, we expect this feature to come in a future software update.
Why doesn’t the Voice Recognition System recognise certain radio stations?
This can happen when several radio stations share a similar name. In this case the system will display a list of possible stations to choose from. Simply tap the name of your station or read out the line number.
Alternatively, try saying the full station name.
Can I change the language of the Voice Recognition System?
The voice language is set based on the system language. To select a different language for the Voice Recognition System, simply choose a different system language from the vehicle settings menu.
The settings for voice recognition show controls for confirmation and feedback, what are these?
With ‘voice command confirmations’ enabled, the Voice Recognition System confirms your voice request by repeating the instruction. For example, after saying ‘Call home’ the system will say ‘Calling home’. Disabling this feature speeds up the time in which the system is able to carry out the task. With ‘voice feedback’ enabled, the system prompts you on what to say next. Again, disabling this function once you have become accustomed to the system will shorten the interaction time. Please note that even after you’ve disabled ’voice feedback’, the system may still require further input from you in certain situations. It is also possible to interrupt the system whilst it is still speaking.
During voice control, turn signal sounds are not audible?
By reducing all ambient sound, the recognition rate increases.
What are the differences between Pivi and Pivi Pro?
The following key features/capabilities are unique to Pivi Pro1:
• Navigation/Connected Navigation1 (market dependent)
• AI (artificial intelligence) based learning and controls of comfort settings
• Fast system start-up (including fast cloud connection time)
• Pivi Pro1 includes its own cellular modem for connecting the various services including online entertainment
• Supports Interactive Driver Display
Why does the rear camera always show when I select ‘Reverse’ – why not display 360 degree camera view if that was my last used option?
This is for safety reasons. The rear camera’s angle of view is far wider when in operation as a single camera view. Rear camera view is also more effective at alerting you to approaching traffic just out of view.
What is my driving score?
The driving score measures actual fuel/energy consumption and then compares it to the theoretical optimum for every section of the journey. Reducing braking, use of accelerator and reducing speed can all play a significant role in reducing fuel/energy consumption.
Why do I have a high percentage driving score, but poor fuel consumption?
In some cases, it’s possible to achieve a high driving score but have a higher level of fuel/energy consumption – for example when driving in heavy traffic. If your driving score was 100 percent, you have achieved the most efficient use of fuel for the journey. Whereas a driving score of 50 percent indicates that you could have achieved significantly better fuel economy by adopting a different driving style.
Which features require internet connectivity?
The following features require an active internet connection and are therefore market dependent. Speak to your local retailer for more information:
Real Time Traffic Information
Do I need a SIM card to connect my vehicle to the Internet?
No, your vehicle comes with an embedded SIM card which allows the use of Connected Navigation1 system’s connected features/services.
These services require a valid subscription to be in place. Mobile data is included in the subscription, so no additional contracts or SIM cards are required as long as the subscription is running.
Why doesn’t the vehicle remember my Bluetooth phone and pair with it automatically?
This is most likely due to the auto connect function for that device being disabled in your Bluetooth settings or other Bluetooth devices within range of the vehicle connecting to the vehicle first.
How many Bluetooth devices can be connected or paired?
A total of 10 Bluetooth devices can be paired, with two devices being paired at the same time, these can be phones or media devices. The first device paired to Pivi/Pivi Pro1 will be designated as your primary device. This can be changed in the settings by going to Settings > All > Connectivity > Bluetooth > and click on the device you wish to change.
I have two phones connected; how can I switch which is used for outgoing calls?
From the homescreen phone tile, click on the phone icon in the lower part of the Touchscreen. From here you can switch which phone will be used to make calls. The other connected phone can then only be used for receiving calls. From within the phone screen you can also tap on the highlighted selector icon in the top of the Touchscreen. From here you can switch which phone is used for outgoing calls.
How can I reconnect previously paired Bluetooth devices?
The method for connecting a phone or a media device for music are very similar.
To reconnect a phone, use the phone selector via the homescreen phone tile or the phone selector at the top of the Touchscreen within the phone feature.
For music playback, follow the same steps but through the homescreen media tile or the source selector in the media player screen.
Listening to music from my phone/media player connected over Bluetooth, the volume seems very quiet compared to other audio sources?
The volume level set on the device itself can affect the volume over your vehicle’s speakers. Increase the volume on your connected device.
Can my downloaded contacts or photos be viewed by anyone with access to the vehicle?
No, your synced contacts will only be visible when your phone is connected to the vehicle.
How do I search for contacts from my phone contacts list?
From the homescreen you can either tap on the favourites list (supported phones only) or the recents button included in the phone tile.
In the main phone screen select ‘Contacts’. Tap the search icon at the top of the screen to access the keyboard and start searching for your desired contact. As you type, the results list automatically updates. Click on the ‘x matches’ or hide keyboard button to view options.
Alternatively, tapping the letter on one side of the contacts will display a keyboard. Tapping on a letter, e.g. F, causes the list to jump to those contacts whose name begins with F.
You can also use the voice recognition button on the steering wheel to use voice command to dial a contact or a number. For example:
‘Call David Smith’
‘Call David Smith Mobile’
What are software updates?
Software updates8 enable you to update your vehicle’s core software over-the-air (wirelessly). Updates can be performed at a time that suits you without the need to visit a retailer or approved service centre.
What do software updates do to my vehicle?
Software updates8 will improve the performance of core software to ensure that your vehicle is always operating on the latest level. Multiple vehicle systems can be targeted with a single software update.
What software can be updated in my vehicle?
The vehicle’s infotainment, telematics and various control systems can all be updated remotely to help you get the most out of your driving experience.
Do I need an InControl account for software updates?
No, you do not require an InControl account to perform a software update.
How do I turn software updates on?
Software updates8 are auto-enabled on your vehicle. The download and installation of new software can happen over either the embedded mobile data connection. The download will happen automatically without any interruption to the use of your vehicle.
How do I connect my vehicle to receive software updates?
The Pivi / Pivi Pro1 system can be connected either through the vehicle’s embedded mobile data connection.
Are there data costs associated with a software update?
No. Software updates are performed either via the embedded mobile data connection in your vehicle, with no data charges to you.
How often will I receive a software update?
Software updates will be sent periodically to optimise vehicle systems. You will receive an update either when the need arises or if there is an issue with existing vehicle software. New software features will also become available which would require a software update.
How do I know if an update is available?
When an update is ready for installation, you will receive a pop-up notification on your vehicle’s Touchscreen. An available update will also show within the ‘Software update’ menu item in your main Pivi / Pivi Pro1 Settings.
Do I have to install the update straight away?
No. You will receive a pop-up notification on your vehicle’s Touchscreen when an update is ready for installation. Here, you can press either ‘Update now’ or ‘Schedule’, which will allow you to perform the update at a time that suits you.
How far in advance can I schedule an update?
You can schedule the update to be performed up to 14 days in advance.
What do I need to do before installing an update?
Before a software update can begin, ensure that:
1) New software has been successfully downloaded to your vehicle over the vehicle’s embedded mobile data connection
2) Software update terms and conditions must be accepted (where applicable)
3) The vehicle must be locked and alarmed (when instructed to do so) for the update to commence. The installation time of the update will be displayed on the pop-up notification
4) All windows must be shut
How do I perform a software update?
1) Each time you start your engine, the vehicle will proactively check for and download any relevant updates for your vehicle
2) When a new update becomes available, a notification will be displayed on the vehicle’s Touchscreen
3) You may be requested to accept the software update terms and conditions
4) You will also have the option to schedule the update up to 14 days in advance
5) When instructed to do so, switch off, lock and alarm the vehicle and make sure all windows are closed for the installation to begin. The installation time will be displayed on the pop-up notification
6) On successful completion of the update, a pop-up notification will be displayed on the vehicle’s Touchscreen. The last update information will also be displayed in the software update menu
7) A pop-up notification will also display if the update has failed for any reason. The update will then need to be retried
How long does the software update installation take?
The installation time will be displayed on the software update pop-up notification. You will not be able to use your vehicle whilst the update is installing. The installation will commence approximately 10 minutes after locking the vehicle when selecting ‘Update now’.
How do I know when the software update is complete?
A notification on your Touchscreen will inform you when the software has installed successfully.
Do I need to have a signal for the installation to take place?
Yes, you need a cellular connection for the software update installation to commence.
Can I stop the installation once it has started?
No, once the installation has started it cannot be stopped.
Can updates be installed automatically?
Most types of software update will require you to manually accept before the install. Occasionally, however, your vehicle will automatically update itself for the safety, security or maintenance of systems.
Do I need to activate automatic updates?
For automatic updates, you don’t have to do anything, you won’t see a notification on your touchscreen, and you can drive as normal.
What should I do if an installation fails?
If for any reason an installation fails, you may be asked to retry it again. You can access the update by going to the ‘Software Update’ menu within your Pivi / Pivi Pro1 settings. If your vehicle experiences an issue when restarting following an update, please contact road-side assistance or your local Retailer and they will investigate further.
Can I update the software while out of the country?
Yes, it’s still possible to update your vehicle whilst outside of the country over the vehicle’s embedded mobile data connection.
Why haven't I seen a software update notification?
Your vehicle requires a cellular connection to receive software updates. If you didn’t see a pop-up notification on your vehicle’s Touchscreen, you can see if an update is available by going to the ‘Software Update’ menu in your main Pivi / Pivi Pro1 Settings. If available, you can install directly from this menu or schedule for later.
Our infotainment experts look forward to hearing from you.
Please contact your local retailer or Customer Relationship Center for assistance.
1Connected Navigation will require further subscription after the initial term advised by your Jaguar Retailer.
2Your car is prepared for Apple CarPlay. The services offered by Apple CarPlay depend on feature availability in your country, please see https://www.apple.com/ios/feature-availability/#apple-carplay for more information.
3Your car is prepared for Android Auto. The services offered by Android Auto depends on feature availability in your country, please see https://www.android.com/auto/ for more information.
4Remote contains subscription services that can be extended after the initial term advised by your Jaguar Retailer. The Remote App will need to be downloaded from the Apple App Store/Google Play Store.
5InControl Remote subscription and InControl account required. To continue using the relevant feature after its initial subscription period, you will need to renew your subscription and pay the applicable renewal charges.
7Fair use policy applies. After 20GB of data is used within a month, data speeds and functionality on vehicle may reduce for the rest of the month.
8Update is subject to owner/driver consent. Network connectivity required.